Every case, from the first tap to the follow-up.
What happens when a family needs help — and what changes when someone coordinates it. Each case follows every person involved: the family, the coordination team, the ambulance crew, the doctor, the hospital and the carer at home.
About these stories. MetaNova is preparing to launch, so every case here is illustrative — built step for step on how the iNNeed 1.O app works. People and names are fictional, and the images are AI-generated illustrations. Real stories will be published here, with consent, once services begin.
Case 02Doctor Now
Papa's fever, 11 p.m.
A son two thousand kilometres away gets his father in front of a registered doctor — and knows exactly what to do next.
Who this is for
Families · Adult children caring from afar
Who takes part
Family · Doctor · Coordination team
A worried call from home
Rohan's father, 74, has a fever and feels unsettled. Rohan is in Bengaluru. He opens the app and requests Doctor Now on his father's profile.
Case 03Emergency Response
A call at work
An employee gets the call every parent fears. One call to MetaNova, through her employer's programme, and help is moving to her home before she reaches the lift.
Who this is for
Employers · Employees and their families
Who takes part
Family · Organisation · Coordination team · Ambulance partner · Hospital
The call every parent fears
Anjali is at work when her mother calls: her daughter Diya has had a bad fall at home and seems dazed. Anjali is forty minutes away. She calls the one MetaNova number her employer gave every employee.
Case 04Emergency Response
When parents live on their own
A fall at home, a daughter an hour away and a neighbour two floors down. One case brings them all together.
Who this is for
Families · Adult children · Societies & RWAs
Who takes part
Family · Coordination team · Ambulance partner · Hospital · Doctor
A fall, and one button
Mr Singh, 78, slips at home and can't get up. His wife presses SOS on her phone — their daughter set it up for exactly this.
Case 05Doctor Now
A child's fever at 3 a.m.
Hospital now, or wait until morning? Two frightened parents get a doctor's answer — and a clear plan either way.
Who this is for
Families with young children
Who takes part
Family · Doctor
The question every parent dreads
Aarav is hot, restless and won't settle. His parents don't know whether to rush to a hospital or wait for morning. His mother requests Doctor Now from his profile.
Case 06Home Care
Home after surgery
Kavya's father is coming home after hip surgery and she can't nurse him alone. One request puts a verified nurse at his bedside — with everything agreed before care begins.
Who this is for
Families caring for parents
Who takes part
Family · Coordination team · Home-care partner
Discharge day
Mr Khanna, 76, is home after a hip operation. The hospital says he needs help day and night for some weeks. Kavya works, and has no idea whom to trust. She asks MetaNova for home care.
Real stories, published regularly
From the first day of service, we'll show our work.
Consent first
A real story is published only with the written consent of the family — and of every partner named in it.Identities protected
Names, faces and addresses are changed or withheld unless the family asks otherwise.Checked against the record
Every step is checked against the case record — the times, the handovers, what happened.Told as it happened
We publish what went well and what we learned. Stories are never edited for effect.
Launching in Delhi NCR · starting in Gurugram
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