Launching in Gurugram
One tap to a coordinated response.
One tap asks for help
In a medical emergency today, call 112.
Behind every step
From the first tap to the hospital door.
Ask for help
One tap opens a case and shares your location. SOS is never more than one tap away in the app.
Step 1 of 6
Step 1 of 6
Who does what
Clear lines of responsibility.
- MetaNova
- Opens and holds the case, matches a verified operator, keeps your family informed and notifies the hospital.
- The ambulance operator
- Owns and runs the vehicle, crew and equipment under its own licence, and provides transport and pre-hospital care.
- The hospital
- Receives case details before you arrive, and takes clinical responsibility from handover.
What we will always be honest about
- We cannot guarantee that an ambulance will be available, or a particular arrival time. Any estimate in the app is an estimate.
- Hospital admission is the hospital's decision.
- MetaNova does not provide medical treatment and cannot guarantee a clinical outcome.
Every case is measured against a service standard, so performance is visible to us and to our partners — not assumed.
Inside a verified ambulance
Every vehicle checked. Every case measured.
Inside a verified ambulance · illustrative
Monitoring and defibrillation
A cardiac monitor-defibrillator and transport ventilator on an Advanced Life Support vehicle. The equipment on board is checked against the operator's equipment schedule.
Verified: Equipment schedule
The value it creates
One response. Better for everyone in it.
For the patient
Help arranged from one tap, by a verified crew, to a hospital that knows you're coming.For the family
Someone in charge from the first minute, and every step visible live — wherever you are.For the ambulance crew
The case, location and destination before you accept — and a ready handover at the door.For the doctor
Guide the family by video while help is on the way, with the case in front of you.For the hospital
Case details and arrival time in advance, so your team can prepare.For societies & employers
Readiness for every home or employee, arranged once. Health details stay with each family.
Emergency Response — questions
Should I use MetaNova instead of calling 112?
MetaNova is not yet available for emergencies. Until it launches in Gurugram, please call 112 in any medical emergency.
Does MetaNova own the ambulances?
No. Ambulances, crews and equipment belong to licensed ambulance operators. MetaNova verifies them, coordinates the response and holds every case to a standard.
What does it cost?
In an emergency, help is arranged first. You will never be asked to pay before help is dispatched. Any charges are shown in the app afterwards, itemised, with nothing added.
Can my family see what is happening?
Yes. The trip can be followed live in the app and shared with family members, from the moment an ambulance is assigned to the hospital handover.
Where is Emergency Response available?
It is launching first in Gurugram, Delhi NCR.
Launching in Delhi NCR · starting in Gurugram
Set it up before you need it.
Join early access and be among the first households in Gurugram.